Statements and Invoices
How billing periods work, what your statements show, and how payments reach you
The Invoices section of your portal — labeled Statements — shows every billing statement generated for your buyers. This guide explains how statements are generated, what they contain, and how payment flows to your bank account.
How Statement Generation Works
Statements are generated automatically. You do not create them manually and there is no action required from you to trigger billing.
Each buyer on the platform has a billing day — a day of the month assigned when their account is set up. Every morning at 6:00 AM ET, the platform runs a billing cycle that finds every buyer whose billing day matches the current date and generates a statement for each vendor they ordered from during the past 30 days.
This means:
- Statements are generated once per billing period, not per order
- All your orders from a given buyer within the 30-day window are rolled up onto a single statement
- If a buyer's billing day is the 15th, their statement is generated on the 15th of each month, covering orders placed in the 30 days prior
- A new order placed the day before their billing day will appear on the current statement; an order placed the day after will roll into the next period
You do not need to do anything to make this happen. Once your Stripe Connect account is active, payments flow automatically when buyers settle their statements.
Finding Your Statements
Go to Invoices in the sidebar. The page is labeled Statements and lists every billing statement generated for your account, sorted by most recent billing period.
Each row shows:
| Column | What it shows |
|---|---|
| Statement # | Unique statement number |
| Buyer | The buyer account this statement was sent to |
| Billing Period | The 30-day window covered by this statement |
| Total | The total amount due, including any late fees |
| Status | Current payment status |
| Due | Payment due date — highlighted in red if overdue |
Click View to see the full statement with itemized line items grouped by order. Click Print to open a print-formatted version suitable for your records.
What's on a Statement
Each statement covers all of your orders from a given buyer within the billing period. The statement shows:
- Your business name and address
- The buyer's name and account details
- The billing period dates
- Line items from every order in the period, organized by order — product name, unit, quantity, unit price, and line total
- Subtotal (sum of all line totals)
- Late fee, if one has been applied
- Total due
- Payment due date based on the buyer's payment terms
Statement Statuses
| Status | What it means |
|---|---|
| Pending | Statement has been generated and sent to the buyer. Payment will be collected on or before the due date. |
| Processing | A payment attempt is currently in progress through Stripe. |
| Paid | Payment was successfully collected. Stripe will route your share to your bank account. |
| Failed | The buyer's payment method was declined or failed. The buyer has been notified. A late fee will be applied if the invoice remains unpaid past the due date. |
| Void | The statement has been voided by the platform team. This is rare and handled on a case-by-case basis. |
Payment Terms
Payment terms determine when a statement becomes due — how many days after the billing period ends the buyer has to pay. You control the default terms for your buyers and can set a ceiling on how generous those terms can be.
Setting your terms: Go to Pricing in the sidebar to configure your payment terms. You can set:
- Default payment terms — applied to all buyers unless a buyer-specific override exists
- Maximum payment terms — a ceiling; no buyer on your account can have terms more generous than this, regardless of any override
Available terms:
| Terms | Due date | When to use |
|---|---|---|
| Upfront | Due immediately at order time | New buyers with no history, or as a penalty for chronic late payment |
| Net 5 | 5 days after statement generation | High-perishability products (produce, proteins) where cash flow timing matters |
| Net 15 | 15 days after statement generation | Platform default — appropriate for most specialty and artisan vendors |
| Net 30 | 30 days after statement generation | Established buyers with a clean payment history |
The platform default for new accounts is Net 15 for vendors and Net 30 as the ceiling. Your account manager can adjust this during onboarding if your business requires different terms.
Buyer-specific overrides: The platform team can set a payment terms override on individual buyer accounts — either as a penalty (forcing Upfront payment) or as an earned upgrade (granting Net 30 to a high-volume account). Contact Anthony@taliento-provisions.com if you want to adjust terms for a specific buyer.
Late Fees
If a statement remains unpaid after its due date, a late fee is applied automatically. The fee is 1.5% of the statement subtotal, with a minimum of $25. It is applied once — not compounding.
The late fee is added to the statement total and reflected in the Total column. The buyer is notified when a late fee is applied. The platform team monitors overdue statements and follows up with buyers.
You do not need to take any action to trigger a late fee — it happens automatically. If you want to waive a late fee for a buyer in good standing, contact Anthony@taliento-provisions.com.
How Payouts Reach You
When a buyer's payment is collected, Stripe routes your share to your bank account on Stripe's standard schedule. For established accounts, funds typically arrive 2 business days after the charge settles. Newer accounts may see a longer initial hold while Stripe establishes your payout history.
The Statements section shows what buyers owe you — it does not show payout deposits. Your live payout history, upcoming deposit amounts, and bank account details are all in your Stripe Express dashboard at dashboard.stripe.com/express.
If your Stripe account is not yet connected or is showing a restricted status, no payouts will be released until that is resolved. See the Stripe Connect Setup guide for help with your account status.
Getting Help
For questions about a specific statement, a payment that failed, or a late fee dispute, contact us at Anthony@taliento-provisions.com. We respond within one business day.
For payout timing, bank rejections, or Stripe account issues, contact Stripe Support directly at support.stripe.com. Those matters are between you and Stripe and we cannot access your Stripe account directly.